Question 1

What is Subsimo?

Accepted Answer

Subsimo helps businesses that sell physical products easily manage their subscriptions. It automates recurring payments, deliveries, and customer communication — all in one place. Grow your subscription business without worrying about payments, renewals, or follow-ups.

Question 2

How does Subsimo manage recurring payments?

Accepted Answer

With Subsimo, you can create subscription plans based on your preferred payment and delivery frequency. Through the Lidio integration, payments are automatically processed when customers subscribe to a plan. At the end of each billing period, Subsimo transfers the payment to your account via Lidio and notifies you when it's time to ship the orders.

Question 3

How does Subsimo ensure data privacy and security?

Accepted Answer

Subsimo transmits all data through encrypted connections (TLS/SSL) and protects it with secure authentication and restricted access controls. All information is stored on compliant cloud infrastructure, following GDPR, CCPA, and industry-standard security practices. Payment operations are handled through Lidio, a CBRT-licensed and PCI DSS Level 1–certified payment gateway. Card details are never stored by Subsimo — they are securely tokenized and managed by Lidio's secure card storage technology, which replaces sensitive card data with encrypted tokens for each transaction.

Question 4

What is a recurring payment?

Accepted Answer

A recurring payment is a system where your customers are automatically charged at regular intervals — such as weekly, monthly, or yearly — for a product or service. Customers don't need to re-enter their card details each time; payments are processed automatically with prior authorization. This model is commonly used in subscription-based businesses (like coffee, pet food, personal care products, or software subscriptions) and provides companies with a steady and predictable revenue stream.

Question 5

How can Subsimo reduce operational costs?

Accepted Answer

Subsimo automates recurring monthly payments, eliminating the need for manual invoicing and payment tracking. If a payment fails, the system automatically retries and notifies customers to update their payment information, ensuring continuous revenue flow. You can also manage which products will be shipped to subscribers each month directly from the Subsimo dashboard. With these automations, your team spends less time on administrative tasks and more time growing your business.

Question 6

Can I track performance and analytics?

Accepted Answer

Yes. Subsimo lets you monitor your subscription business performance from a single dashboard. You can easily access key metrics such as Monthly Recurring Revenue (MRR), Customer Lifetime Value (CLTV), daily order counts, and churn rate. All data is updated in real time, allowing you to track your growth as it happens.

Question 7

How does Subsimo manage customer communication?

Accepted Answer

Subsimo automates customer communication throughout the subscription process. If a payment fails, the system automatically sends an email asking the customer to update their payment details. Customers also receive automatic notifications about upcoming renewals or deliveries. This eliminates the need for manual follow-ups and keeps communication smooth and consistent.

Question 8

How do I get started with Subsimo?

Accepted Answer

Getting started is easy. Click the "Start for Free" button, enter your basic information, and create your account. Then, connect your Lidio account from the settings, add your products, and set up your subscription plans. Once everything is ready, your subscription system will be up and running in just a few minutes.

Turn one-time buyers into loyal subscribers

Perfect for subscription businesses

Coffee Subscriptions

Pet Food Delivery

Meal Kit Services

Flower Subscriptions

Everything you need for subscription success

Flexible delivery schedules

Automated payments

Customer self-service portal

Revenue insights & analytics

How it works

1. Set up your products

2. Customers subscribe

3. Automate deliveries

Ready to grow your subscription business?

Frequently asked questions